Client management

Effortless client data collection with customisable tax organisers

Collecting client information shouldn’t slow you down – scale client onboarding with fully customisable, digital questionnaires. Automate intake forms, eliminate endless email chains, and keep everything in one secure place — so you spend less time chasing documents and more time focusing on your clients.

Work smarter – assign tags automatically

Automatically assign or remove account tags based on client responses in organisers, optimising onboarding and similar tasks.

Automate onboarding with seamless workflows

Simplify the onboarding process for new clients by automating tasks like gathering basic information through organisers and signing engagement letters.

Create tailored questionnaires and save as templates

Whether you’re working with corporate, bookkeeping, or personal tax clients, organisers adapt to your needs. Use pre-built templates or customise your own to standardise your processes and collect the right data every time.

Get all your questions answered

Secure and hassle-free experience for your clients – faster responses for your firm

The best organisers are those clients complete. TaxDome’s organisers provide a frictionless experience — answers auto-save, forms work on any device, reminders are automated, and returning clients don’t have to re-enter data.

Easy data collection wherever your clients are with mobile apps

Quickly gather information by allowing clients to easily complete organisers on their desktop or mobile devices with iOS and Android apps.

Fewer irrelevant questions, faster completion

Simplify organiser completion by using conditions to hide irrelevant questions. This way, clients see only the questions that apply to their specific situation.

Ensure faster turnaround with pre-filled data

Let your long-time customers pre-populate information that doesn’t change from year to year, such as date of birth, NINO, and more.

4.7/5 across 7,600+ reviews

The fastest growing practice management platform on the planet

See how customers are raving about us on places like G2 and Capterra.
<strong>Tatsiana Bender,</strong> <br>CPA

Tatsiana Bender,
CPA

“I have built out the conditional organiser in such a way that my client interactions should only be advisory and value-adding in nature as opposed to information and document gathering. I don’t have to come back to software to send a particular organizer to a particular client.”
<strong>Brittany Pullin,</strong> <br> manager and sales tax associate at Tax Man To You, LLC

Brittany Pullin,
manager and sales tax associate at Tax Man To You, LLC

“With TaxDome we’ve been able to gather client management and job management in one place: communicate with clients, store data, create organisers to obtain data from clients, assign tasks to our team. It’s been a game changer.”
<strong>Michelle Cook,</strong> <br> one of the partners at Carter Cook CPAs

Michelle Cook,
one of the partners at Carter Cook CPAs

“I have millennial clients, everyone is pretty into technology. I’ve had fantastic feedback on the mobile app. I love that I can send organisers through the portal. I recorded a Loom video that explains how to use organisers. With video instructions, clients are able to fill it out whenever it’s convenient for them.”
HD

Heidi C.,
CEO at an accounting firm

“TaxDome has eliminated so many of my tracking spreadsheets and freed up so much time for me. The client portal is a serious upgrade from what I was using before as well.”
Readers Choice

Winner Comprehensive Firm Workflow Solution

TaxDome – Momentum Leader, G2 Winter 2024
TaxDome – Accounting Practice Management Leader, G2 Winter 2024
TaxDome – Small Business Leader, G2 Winter 2024
TaxDome – Users Love Us, G2 Award
TaxDome – Featured in Capterra Shortlist for Accounting Practice Management 2024
TaxDome – High Performer Americas, G2 Winter 2024
TaxDome – Small Business Leader Americas, G2 Winter 2024

Frequently asked questions

What is a tax organiser?

Tax organisers are digital questionnaires that allow your team members to conduct client intake, request documents, and capture important details in just a few clicks. Send your clients short and secure organisers with the pre-fill function that will roll forward their previous answers, reducing data entry and providing a successful client experience.

Organisers can be used for bookkeeping, client intake, client satisfaction — or any other question-and-answer form you may want your clients to complete. 

Do I have to create organisers from scratch?

Not at all – TaxDome has a library of templates that your team can use to speed up client service. You can either pick one of ours (and customise it if needed) or create a new one from scratch.

Can I add custom fields?

Sure! All fields in organisers are customisable. You can choose the answer format that best suits the question radio buttons, checkboxes, multiple choice, etc.

Can I customise an organiser so that it prompts questions based on answers to certain questions?

Yes, you can employ conditional logic so that answers to specific questions determine the subsequent questions a client will see. 

How do I know when a client has finished filling out an organiser?

You’ll get a notification. If you synced your email—you’ll see an alert in Inbox+ and can turn it into a task right away. And the organiser will be automatically placed in Client uploaded documents.

Additionally, through automation dependency, you can have additional actions triggered when the organiser is complete. Your client can receive a, “We received your documents” email and your admin can receive a task to “review client docs”. All the above examples are just that, examples, and can be fully customised to your firm’s needs.

Can my clients complete an organiser on a mobile device?

Yes, they can fill in organisers on the go from their mobile phone in the browser or on the native mobile apps for iOS or Android. Even if they don’t finish it, all their changes are autosaved.

I use DocuSign for engagement letters and organisers. Do I have to continue using it?

Only if you want to, but it’s not necessary. Your TaxDome subscription includes unlimited e-signatures, engagement letters and organisers.

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