TaxDome earns Silver Stevie Award for Customer Service Team of the Year for the second year in a row

Great customer experiences happen when a team chooses to put customers at the center of every decision. “Customer first” isn’t just some phrase written on an inspirational poster hanging in our office — it’s a pillar of our company culture. It’s part of how our team measures their impact on making TaxDome the world’s best practice management software for tax, bookkeeping, and accounting professionals in more than 25 countries.

That’s why we’re proud to share that the TaxDome Customer Success Team has earned a Silver Stevie Award for Customer Service Team of the Year in the Computer Software (100+ Employees) category for the second year in a row.

Often called the Oscars of the business world, the Stevie Awards honor organizations that raise the bar for excellence. This year’s recognition affirms the progress our team made throughout 2025 — from faster response times to near-perfect onboarding satisfaction — but it also speaks to something deeper. We don’t see customer success as a department; we see it as a partnership. Every firm that builds on TaxDome helps shape the future of accounting with us, and this award is a reflection of what we’ve built together.

Why the Stevie Awards matter

The Stevie Awards are one of the most respected honors in business, serving as a benchmark of operational excellence and impact.

This award represents:

• Independent validation of performance: it highlights teams that demonstrate consistent, high-quality support backed by measurable results
• A standard of excellence across industries: winners span software, finance, healthcare, professional services, and more, placing TaxDome alongside top-performing customer service organizations worldwide
• Recognition of true partnership: they honor companies whose service teams don’t just solve problems, but help customers achieve meaningful outcomes

For the firms who rely on TaxDome every day, this recognition reinforces that their platform is supported by one of the strongest customer success teams in the industry.

A year of breakthrough performance: how TaxDome elevated customer success in 2025

2025 was a milestone year for both our Customer Success and Onboarding teams. As more firms joined TaxDome and existing firms grew their teams and client bases, they focused on delivering support and onboarding experiences that were faster and more deeply aligned with the needs of accounting professionals. 

This year’s achievements reflect a company-wide commitment to helping firms adopt TaxDome with confidence and get the most value from our platform as quickly as possible.

Delivering faster, smarter, more responsive support

In 2025, our Customer Success Team focused on strengthening the day-to-day support experience for firms of all sizes. As demand increased and firms accelerated their use of TaxDome, our goal was to ensure that every support interaction felt reliable, timely, and genuinely helpful. These improvements didn’t just reduce response times; they made it easier for firms to keep work moving without interruption.

Key results from the year include:

• 94% average CSAT across all support
• 25% faster first-response times, supported by new workflows, improved routing, and operational efficiencies
• Average response times under one hour, even during peak tax season
• 30% growth across Customer Success, Support, and Onboarding teams, allowing us to scale service quality as more firms adopted the platform

These investments strengthened the entire support foundation and created a smoother transition for firms entering onboarding, where getting set up quickly and confidently is crucial to long-term success.

Onboarding designed for results and built for scale

As more firms adopted TaxDome in 2025, our Onboarding Team focused on helping them get up and running quickly with a clear path to value. The goal was simple: make the first weeks on the platform as seamless and productive as possible. Through new playbooks, refined workflows, and more intentional touchpoints, firms received the hands-on guidance they needed to launch confidently.

Performance highlights include:

• 98.6% onboarding CSAT, one of the highest satisfaction rates in our industry
• 40% faster onboarding launch times, made possible by new playbooks and improved workflow guidance
• Streamlined transitions from Sales → Onboarding → CSAM, reducing friction and ensuring every firm has the right support at every stage

These improvements helped firms establish strong foundations inside TaxDome from day one, creating momentum that continued as they engaged with our education programs and growing community.

Education and community that empower thousands

Highlighted in our Annual Report, the TaxDome Community has become one of the most active and collaborative spaces in the profession. In fact, it’s the largest active private community for tax, bookkeeping, and accounting professionals to share best practices, troubleshoot together, and influence technological advances in practice management software.

What started as a support channel has grown into a powerful network that helps firms learn from one another and build stronger workflows.

This focus on collective learning extended across our educational programs as well. In 2025, we supported thousands of users through training designed to build confidence and mastery inside TaxDome:

• Over 7,500 members are now a part of the TaxDome Community, contributing at rates far above industry norms
• Thousands of professionals received targeted education through webinars, live sessions, and deep-dive programs throughout the year
• 1,600+ professionals joined our multi-day onboarding bootcamps which walk new users step-by-step through setting up workflows, automations, and client management tools
• More than 2,300 attendees participated in our annual tax season preparation webinar
• Our redesigned Help Center made learning more intuitive with clearer navigation, faster search, and an expanded library of best practices.

These initiatives help firms move from simply using TaxDome to truly mastering it. 

TaxDome Client Care: award-winning support for your clients

Our care doesn’t end with our customers, though. TaxDome provides the #1 client experience for growing tax, bookkeeping, and accounting firms and we back that by offering the same award-winning support to our firms’ clients as well.

The TaxDome Business plan comes with the industry’s first and only support for firm clients — TaxDome Client Care. With Client Care, clients can ask our support team all the “How do I?…” questions so firms can stay focused on delivery at scale.

How does TaxDome Client Care work?

• Clients can access help directly from their TaxDome portal whenever they have a question about how to use the platform
• For common tasks like uploading documents or navigating their dashboard, they get quick, guided answers right away
• If they need more help, our support team can assist them directly so firms don’t have to step in
• And when a question is specific to the client’s tax return or engagement, we redirect them back to the firm so firms stay in control of the work that matters most

It’s a simple way to give clients a smoother experience while keeping firms efficient and in control.

Full transparency through real-time support metrics

As our support teams continued to scale in 2025, we wanted firms to have complete visibility into how we perform. Trust is built through consistency, but it grows even stronger when performance is easy to see. That’s why we introduced a real-time support performance page on our website.

Our public dashboard shows real-time metrics for the last 7 days and 3 months, including:

• Live chat first-response time
• Email first-response time
• Customer satisfaction (CSAT)
• The percentage of cases resolved by the first response

The metrics are updated regularly, so firms always know what to expect when they reach out. It’s a level of transparency that reflects how seriously we take our responsibility to support the tens-of-thousands of accounting professionals who rely on TaxDome to keep their firm running smoothly.

Discover why 10,000+ firms trust TaxDome

The Stevie Award is a meaningful recognition of the work our team puts in every day, but the real impact is felt by the firms who rely on TaxDome to operate with clarity, efficiency, and confidence. This year’s achievements show what’s possible when a platform is shaped alongside its users and supported by a team committed to helping them succeed at every stage.

If you’re ready to experience the difference award-winning support can make for your firm, we’d love to show you around. Take a tour of TaxDome and see how the platform—and the team behind it—can help you build a stronger, more efficient practice.