Real-time support status

Reliability as top priority

Real-time support status

The quality of support provided by a vendor for your practice management system is critical. But without public data, you’re left guessing about the quality of support you’ll receive. TaxDome is the first in the industry to share real-time support metrics. We believe transparency builds trust — and we’re proud that our people-first approach has been recognized with the Best Customer Service Award (100+ Employees). Here, you can see TaxDome’s live support performance data, updated daily.

How fast do we resolve support requests?

90-day median

How effectively do we resolve support requests?

90-day median

Our client experience speaks for itself

“Сustomer support is always so fast and helpful! Our office can work with confidence that if we run into any issues with the software, someone from the company is always available and happy to help us find solutions.”

“Fabulous help. I am so much better off with the tech support at TaxDome. I am sleeping better!”

“Saved the day again! A TaxDome representative followed up with me in regards to some pending questions that I had about my pipelines, assisted me, and resolved the issue. Thank you!”

“The customer care team was an absolute joy to work with. I went from total confusion to complete clarity thanks to their help.”

“The agents have a warm, friendly, and extremely knowledgeable approach to tech support.”

“Quick response, problem solved, deep platform knowledge, friendly – a wonderful customer experience all round.”

“Onboarding was great! I really appreciated how the representative was able to tailor the presentation to acknowledge my decades of IT experience – I was ahead of her much of the time and she adapted readily.”

“Our onboarding specialist was very knowledgeable and kind. She takes her time to listen to the client needs and provide feedback. Loved having her as my onboarding coach.”

“The onboarding manager we’ve had was awesome to work with. She took the time to listen to my goals for the onboarding process, and gave me the flexibility to dictate how I wanted to structure our meetings.”