US – English
UK – English
Canada – English
Australia – English
Danmark – Dansk
DACH - Deutsch
France – Français
España – Español
Sverige – Svenska
Italia – Italiano
Nederland – Nederlands
Portugal – Português
Suomi – Suomi
Norge – Norsk
日本 – 日本語
Romanian – Română
Reliability as top priority
Real-time support status
The quality of support provided by a vendor for your practice management system is critical. But without public data, you’re left guessing about the quality of support you’ll receive. TaxDome is the first in the industry to share real-time support metrics. We believe transparency builds trust — and we’re proud that our people-first approach has been recognized with the Best Customer Service Award (100+ Employees). Here, you can see TaxDome’s live support performance data, updated daily.
How fast do we resolve support requests?
Live chat first response time (FRT)
First response time measures the average time it takes for a support agent to respond to your initial live chat message. Fast replies reduce downtime, frustration, and help you stay focused on your work.
Email first response time (FRT)
First response time shows how quickly our team replies to your first email. The faster we respond, the sooner you get the answers you need to keep moving forward without delays.
How effectively do we resolve support requests?
Customer satisfaction score (CSAT)
Our CSAT score reflects the percentage of users who report being satisfied or very satisfied with their support experience. High CSAT means quicker resolutions, helpful responses, and a team that listens.
Cases resolved by first response
This measures how many support cases are fully resolved with the very first reply. A high rate here means fewer back-and-forths and faster solutions for you.
Number of support replies before resolution
This stat tracks the average number of messages exchanged before your issue is resolved. Fewer replies mean clearer communication and quicker problem-solving.
Winner Comprehensive Firm Workflow Solution
