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[Case study] How NeatBooks’ team of 20+ built enterprise-level client experience for 250+ businesses

When your systems don’t scale with your firm and provide little visibility into operations, client experience and team morale take the hit.

That’s what NeatBooks, LLC faced as they juggled disconnected tools and struggled to stay on top of client communication.

But with one key shift, the team transformed its workflows and turned clients into loyal advocates – download the case study to see how they did it.


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Get to know the team behind these incredible results

About NeatBooks, LLC

We spoke to Olga Hurtado from NeatBooks, LLC, to uncover how they upgraded their workflows and boosted client satisfaction

Based in Florida, serving clients nationwide

20+ team members

250+ businesses served

Services include accounting, bookkeeping, and financial strategy

Adopted TaxDome in 2023 to streamline operations

Download the case study + a checklist with actionable steps to exceeding client expectations

See how a modern firm built visibility, trust, and speed into every client interaction

How to keep clients informed with fewer emails

How to automate reminders and speed up approvals

How to reduce follow-ups and manual check-ins

How to improve turnaround times with client transparency

How to elevate your firm’s reputation through better service

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When a business owner reaches out with a question or concern, I can give them an answer in seconds — not hours. They also love the transparency. They can see what we've requested, what's pending, and they feel like they're part of the process without having to constantly ask us for updates.
Olga Hurtado, Founder, NeatBooks LLC

3 breakthroughs that changed everything for NeatBooks, LLC

End-to-end visibility for every client

With all docs, messages, and tasks in one place, both the team and clients stay aligned throughout every engagement.

Fewer emails, faster responses

Automated workflows and reminders reduced back-and-forth, allowing the team to be more proactive and efficient.

A client portal and app that clients love to use

Clients can upload, e-sign, pay, and message from a modern portal or mobile app, improving both convenience and engagement.

Discover how NeatBooks, LLC elevated visibility, speed, and client loyalty

And see how the right tools helped a growing firm simplify operations, improve service, and build long-term client trust.
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Discover how a team of 10 with 1,000+ clients achieved 5-star loyalty.
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