Client experience

Your reputation lives in your client experience

Referrals come from clients who feel taken care of, not clients who were processed. TaxDome is the only practice management system where the app, the portal, in-office kiosks, and white-label branding work together with managed client care to protect what you’ve built.

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4.9/5

average rating from real end-clients

35,000+

reviews from clients of TaxDome firms

15,000+

firms delivering this experience today
Client app

Client app

Mobile-first and the highest-rated client app in practice management. Your clients handle documents, payments, signatures, and messages from their phone. Unlike most practice management apps that strip down functionality for mobile, TaxDome’s app delivers the full experience, plus a built-in document scanner that turns phone photos into PDFs instantly.
Client portal

Client portal

Browser-based access with the same functionality as the app. For reviewing longer documents, signing from a desktop, or working on a larger screen. Among clients who log in to the portal once, 90% return for future activity rather than reverting to email or phone calls.
Managed Client Care

Managed Client Care

When a client of yours gets stuck, TaxDome’s team handles it directly: a real response, delivered under your firm’s name, not a help article or a reply bounced back to your office. Available as an add-on service for firms that want a fully managed client experience.

Your clients don’t see a platform. They see their accountant, in their pocket.

Here is what that looks like in real life.

Less time, less effort, less stress.

A retiree who hasn’t opened a laptop in years does his entire onboarding from his iPad. Signs his engagement letter, pays his deposit, done in a couple of minutes. His review: “I would give it 15 stars if I could.”

No more wondering where things stand.

A couple filing jointly gets a push notification over Saturday morning coffee: their documents are ready for signature. They pass the phone back and forth, both sign in under a minute, and go on with their weekend. The firm’s inbox had the signatures before lunch.

Past records, right when life asks for them.

A small business owner sits down with his bank to apply for a line of credit. They ask for two years of tax returns. Instead of calling his accountant’s office and waiting three days for someone to dig through files, he opens the app, pulls both returns, and sends them to his lender before the meeting is over.

Questions stay answered.

Six months after filing, a client gets a letter from the IRS referencing a specific deduction. Her stomach drops. Then she opens the app, searches her message history, and finds the exact thread where her accountant explained that deduction in March. The answer is right there, she doesn’t have to call the office or dig through a year of email. The conversation never left.

Not every client lives online. Some walk through your front door.

Some clients prefer to come in. They bring a folder, they want to sit across from someone and to sign in person. TaxDome Kiosk is the bridge between the relationship in the room and the system behind it.

With TaxDome Kiosk, the in-office experience connects to the same system. A client walks in, checks in on a tablet, signs documents, makes a payment, scans what they brought.

Their file updates automatically. Your team sees it the same way they see every other client interaction, whether it came from the app, the portal, or the lobby.

No other practice management software offers this. The experience your clients get in person is the same experience they get on their phone. One firm, one system, every client.

Explore Kiosk
Jon Lallande
TaxDome makes my life easier — and my CPA’s life easier too
TaxDome completely changed how I work with my CPA. I can scan and upload documents in seconds, chat securely, and keep track of everything in one place. If I ever had to switch accountants, my first question would be: “Do you use TaxDome?”
Jon Lallande, Entrepreneur and former marine, client of a TaxDome accounting firm

Firms that deliver great client experiences grow differently

Across 15,000+ firms, the data tells the same story: client experience drives retention, referrals, and revenue. Not as a marketing promise. As a measurable outcome.

Referrals become automatic

A client paying an invoice on their phone mentions the app to a colleague at lunch. The colleague Googles your firm, sees the reviews, and books a consultation. Your firm’s reputation grew while your team was working on someone else’s return.

Follow-up disappears

A client uploads their documents from the app over the weekend. Monday morning, the preparer opens the file and everything is there. The document organizer did the work.

Payments close faster

An invoice goes out inside the app. The client gets a push notification, taps to review, taps to pay. The firm’s pipeline advances automatically. Firms that link delivery to billing collect payment in 4.4 days on average, compared to 11 days for firms that don’t. That’s 2.5x faster time-to-payment.

Growth outpaces hiring

Across firms using TaxDome, client bases grew 22% year over year while teams grew 10%. GMV processed grew 27%. Firms choosing this approach to client experience are scaling through operational efficiency, not headcount alone.

Your clients' experience speaks for itself

“I can’t believe how easy and quick it was to provide all the information needed to process my taxes. I’m a very senior citizen and technology-challenged but the app is so simple with guided steps. It was a very positive experience.“

Your clients' experience speaks for itself

“I actually enjoyed filing my taxes. It’s not a mess of emails and portals. Your phone can upload or photograph anything.“

Your clients' experience speaks for itself

“Initially, I thought this would be a huge learning curve, but this app experience was surprisingly easy to use, and communication was fast. Doing taxes has never been easier.“

Your clients' experience speaks for itself

“Love to use this app as a Client Portal who is using TaxDome as their Client Management Tools! This is SO SIMPLE, REFRESHING, and CONVENIENT compared to having to commute or setup an email.“

Your clients' experience speaks for itself

“We are not computer experts but this app was so easy to use. We were able to send our information to John and he completed our taxes and called us to explain how to sign and submit payments and fees. It was simple."

Your clients' experience speaks for itself

"This is by far the easiest app I have used ! I love the ability to just take a picture of the documents and send them. Will eliminate the need for me to keep all these papers. I am impressed so far."

Readers Choice

Winner Comprehensive Firm Workflow Solution

Switching to TaxDome doesn’t mean starting over

Clients are interacting with the app before you’ve configured everything else. And clients who open the mobile app even once are 6x less likely to go inactive long term. The hard part isn’t getting clients to use it. It’s getting them started. After that, they stay. Here is what it looks like.

Clients get the invite

A branded invitation to download the app. Nothing technical on their end. Your firm’s name, your firm’s colors.

Documents start coming in

Clients upload from their phone. The built-in scanner turns photos into PDFs instantly. Document organizers go out right from the app, and nothing has to be emailed or mailed.

Signatures in seconds

Send documents for signature. Clients sign from the app or through the portal. Back in your inbox in minutes, not days.

Paid, signed, communicated

Invoice sent and paid inside the app. Secure messages replacing email threads. Your team builds everything else from here.

Team workflows running

Automated reminders replace manual follow-up. Three reminder emails per week become zero. The team’s admin time drops visibly.

The full experience is live

Document organizers, automated pipelines, client tasks, recurring invoicing. Your firm is running on the complete system. Clients don’t even notice it was a switch.

Ready when you are

Whether you want a guided walkthrough or a plan to work from at your own pace, we’ve got the starting point that fits how your firm moves.

Try client experience

See what your clients will see

Try the interactive client app. No account needed. Just the experience your clients would have.

Explore TaxDome

Everything you need to manage your teams, projects, and clients

Client management

Maintain all client data, documents, communication, and tasks in a secure, centralized location.

Firm management

Oversee both strategic planning and manage day-to-day tasks easily and efficiently.

Revenue operations

Get paid on time with streamlined invoicing and client billing integrated into your workflow.
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