Frequently Asked Questions

• Are there onboarding fees?

  No, training is 100 percent free. We provide unlimited support on the phone or by chat. Once you sign up with the trial, you’ll receive a message from our team to schedule your one-on-one onboarding session with screen sharing.

• What is the estimated time frame for setting up TaxDome from start to finish?

  You can import your clients within minutes. During the onboarding session, you learn how to import clients and documents as well as create templates to automate your work.
  
  Here’s a quick plan for your first week with TaxDome.

• Is TaxDome for managing the office and facilitating internal and external communication but not preparing tax returns?

  Correct, TaxDome does not prepare your tax returns. You use TaxDome to speed up your workflows, communicate with team members, and provide an outstanding user experience to exchange information with your clients.

• What is included into your trial?

  All features are available during the trial except for Zapier integrations. Paying clients also have access to our feature-request board and the TaxDome community and can influence what features will be developed faster.

• If a feature is crucial to me, is that something you would ever design?

  We believe in making our clients happy — and always improving our product to that end. Your business is important to us, which is why we have a feature-request board, where we can prioritise the needs of our clients.

• How does your pricing change depending on features you release?

  There are no extra prices with TaxDome. Our pricing model doesn’t depend on features we release, and we don’t have plans on changing it soon.