Client management

Give every client a secure, modern way to communicate with your firm

TaxDome integrated messaging guarantees a secure environment to connect with clients directly. Chat in real time, upload or scan documents, easily request information and automatically remind them to complete your tasks.

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4.7/5 across 7,600+ reviews

The fastest growing practice management platform on the planet

See how customers are raving about us on places like G2 and Capterra.

Deva Hetrick, EA
Co-founder at Joseph & Hetrick, LLC

“VERY excited about the secure messaging app. I was always horrified in the past when clients emailed me sensitive info such as a new child’s national insurance number.”

Are Berg Hjelle
Partner at Athene Group, 100+ employees

“We are happy we can create our own white labeled, personal customer portal, with TaxDome. Customers can chat with us via mobile, or a laptop, anytime. Accountants can answer faster, easier, and have a better understanding of their customers. They also have better control over documents, while being GDPR-compliant.”

Beck L.
Owner at an accounting firm

“What made TaxDome stand out for me was being able to keep all client communication in one place with their built-in chat feature. It’s been a game changer for managing client requests.”

Brittnie E.
Enrolled agent

“I love that this app has the request feature that I can use for general communication with a client throughout tax season. Also the email as tasks feature! I don’t have to search through my emails to find client stuff anymore—it makes my work life so much more streamlined.”

Winner Comprehensive Firm Workflow Solution

Communicate and share documents with your clients on the go

Let your clients reach you from any device – securely

Clients can view your messages immediately in their client portal on desktop or native iOS and Android apps. Display message content in email notifications or keep it visible only in the portal, based on your preferences.

Give your clients an easy way to stay in touch with your team while on the go using our native iOS and Android mobile apps. Both firms and clients have dedicated apps for seamless communication.

Want to add visuals to your messages for clients? Attach files and videos in the chat when it’s easier to show than tell.

For even faster turnaround, use client requests to gather missing information, remove project roadblocks, and get quick responses.

Use tasks – a fast way to communicate with clients

Get faster responses and move projects automatically for happier clients

Streamline collaboration and keep projects moving forward with easy, secure chat workflows.

User-friendly to-do lists help clients keep track of what you need — no more missed requests

Secure messages can be sent manually or triggered automatically via job automations (e.g., monthly bank statement requests)

Built-in mobile scanner lets clients send high-quality, legible PDFs straight from their mobile devices

Real-time chats make communication seamless, with support for templates and shortcodes for personalised messaging

Frequently asked questions

Are the messages I send to clients secure?

Yes. Messages exchanged with your clients through the TaxDome portal are secure. Clients can also securely chat with you on the go using the TaxDome mobile app, available for both iOS and Android.

Is it secure to share files in TaxDome?

Absolutely. Your data is stored in Amazon AWS and is backed up daily. The physical location of your data is determined by your firm’s location.

Can I securely exchange information with clients who don’t want to log in?

Yes, you can send a link to clients to upload files without having to log in.

How will I know when a client sends a message?

You will receive notifications in your Inbox+ and your email inbox. You can customise which notifications you receive and where by adjusting your notification preferences.

See TaxDome in action with a free demo

If the form doesn’t load, please call us at +44-330-808-1297 or email support@taxdome.com — we’ll help you schedule a meeting.

Give every client a secure, modern way to communicate with your firm

The fastest growing practice management platform on the planet